We accept American Express, Discover, MasterCard, and Visa. We don’t accept checks and money orders. We are unable to accept electronic checks at this time.
You can safely enter your entire credit card number on our website, which encrypts all submitted information. Alternatively, if you are not comfortable entering credit card information over the internet, please feel free to contact us at [email protected]
Sales Tax and Customs Information
We will not collect sales tax unless the order is placed to ship to a Pennsylvania address. The customer is responsible for all taxes and assessments for orders shipping to any other state or locality. If your organization holds a valid sales tax exemption permit for Pennsylvania, please contact Customer Care for assistance.
Customs and Import Duties
You understand and agree that non-US orders for physical products may be subject to import duties and taxes for any orders placed through LiveOutproducts.com. You are responsible for any additional customs clearance fees and taxes. Refusal to pay these fees will result in the carrier abandoning the package and you will be responsible for the cost of the merchandise. We will indicate the contents of the package as Beauty Supplies and will state the full cost of the invoice on the shipping documents. LiveOutproducts.com has no control over these additional charges and cannot predict what they may be. You should contact your local customs office for additional information. The recipient’s name is indicated as the importer of record for any pertinent shipping documents. The importer of record is responsible for the shipment and must comply with all regulations and laws for the country in which you are receiving the goods. If your order is seized in customs due to violation of any laws we will not refund the cost of your order or shipping charges.
There is a limit of one coupon per order per household. Unless otherwise stated, all outstanding coupons, promotions, sales discounts and special offers cannot be combined and must be redeemed by the expiration date assigned to the code.
Please note that we do not ship on weekends or holidays and only offer weekday delivery.
Our preferred carrier for all shipments is the U.S. Postal Service. For expedited service, such as Next Day or Second Day service, we use FedEx. Unless indicated otherwise, a shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. If a delivery is refused by the customer without authorization from us, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund. Whenever possible, if you have opted to provide us with your e-mail address, we will send you a confirmation e-mail with a tracking number, if available, once your order is mailed from our warehouse.
Usually ships next business day
Your order will usually ship the next business day if it is placed by midnight Eastern Time.
Item is on order
This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier and expect to be able to ship your product soon. We will ship your item as soon as possible, and update you on the status of your order via e-mail.
Item is on backorder
This product is not currently in stock at any of our warehouse locations. We have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. We will update you on the status of your order via e-mail. You will not be billed until your order ships. Please note: If you wish to cancel a backordered item, you must do by contacting us. Orders cannot be cancelled via e-mail.
All delivery times are in addition to the availability of the order.
Standard Delivery – Up to 2 weeks.
Rush delivery – 5 to 7 business days.
FedEx 2-Day Air – 2 business days for delivery to a business; 3 business days for residential delivery. Alaska and Hawaii will take up to 3 business days. (These delivery times are specified by FedEx.)
FedEx Next Day Air – Will be delivered by the close of business on the next business day after the order has been received into our system. In most cases, orders placed on Friday after 3 p.m. Eastern Time will be delivered the following Tuesday.
When will your order arrive?
To calculate when you will receive an item, you need to consider the availability of the items you are ordering as well as the shipping option you select. Here’s the equation we use:
Item Availability + Shipping Time = Total Delivery Time
For example, if an item is available to ship on the next business day and the shipping time will be 5-7 business days, your total delivery time will be 1 day (availability) + 5 to 7 days (shipping time). So you can expect to receive this item at your front door in about 6 to 8 days after you have placed your order.
Products with Different Availability in the Same Order
Orders are shipped together. You should use the longest availability time in calculating the arrival time of your order.
Money Back Guarantee Policy
If, after using the product pursuant to the instructions set forth audibly within the product as well as set forth in the written materials accompanying the product, you are not satisfied, you may return the product within thirty (30) days of receipt of the product as described and detailed in the Cancellation Policy.
It is important to note the following:
First, the product must not be damaged and be in good condition.
Second, you must attest to the fact that you have not opened or used the product. Third, this Money Back Guarantee covers the actual cost of the product. You are responsible for the costs of return shipping.
Cancellation & Return Policy
Please note that a shipment usually ships within 24 hours to 48 hours after placement of an order.
You may return a product within seven (7) days of receiving the product, on condition that you follow the proper steps set forth below.
PLEASE FOLLOW THESE STEPS TO RETURN YOUR ORDER:
If you decide to cancel an order, you must follow the following steps in sequential order:
First, you must contact our customer care center to obtain a Return Merchandise Authorization Number (“RMA”) and arrange a return. Our customer care center can be contacted via telephone at 215-395-6362.
Second, you must clearly and legibly print the following shipping address on the outside of the shipping box containing the product you are returning:
11 Shallcross Pass
Attention: Customer Care Center
RMA No. _______
Third, you must clearly and legibly print your RMA on the outside of the shipping box, below the address, as indicated above.
Fourth, you must ship the package within four (4) days of receiving the RMA.
Timeliness and Shipping Method
Be sure to ship the package in a timely fashion. Your RMA will expire four (4) days after it is provided to you. After the four (4) day period, your package may be refused by our warehouse and payments may resume.
We suggest that you use a reputable shipper who can supply a tracking number. Otherwise, you may be liable for the entire cost of the course if it is lost in transit.
IMPORTANT NOTICE AS TO REFUNDS
Unless you specifically request otherwise, all refunds will be credited to the same credit card or bankcard used to initially charge the product. Please be aware that it may take up to thirty (30) days for a refund to post to your account.
Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it within 10 days after shipment of your order. However, you will need to first obtain an RMA number by calling us. Your replacement will be shipped to you once you call us and obtain an RMA number. You will not have to wait until we receive your defective product. We reserve the right to bill you for the reshipment if your order is not received within 10 days of issuing an RMA number.
Per our cancellation and return policy, items returned without an RMA, or more than four (4) days after the RMA was issued, may be refused by our warehouse. Returns that are not in re-saleable condition will be refused.
Secure On-line Payments
100% Safe Shopping Guarantee
Our 100% Safe Shopping Guarantee protects you while you shop at LiveOutproducts.com, so that you NEVER have to worry about credit card safety. Period.
We Protect Our Customer Information
Unless you choose to use our standard server checkout option, all of the information you enter to place an order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption verified, issued, and certified by Comodo. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.
Under the Fair Credit Billing Act, your bank cannot hold you liable for ANY fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
General Terms & Conditions
Copyright and Trademark
All contents are protected by U.S. and international copyright and other intellectual property laws. Copyright © 2018 Zachz INC. All rights reserved. All software and other technology components of this Website are protected by U.S. and international copyright. All rights reserved. Zachz INC, LiveOutproducts and their associated logos have been registered (or are included in pending registration applications) by Zachz INC for trademark and/or service mark protection. All rights are reserved with regard to those marks and any other Zachz INC trademarks or service marks, registered or unregistered, appearing herein. This site may also contain trade names, trademarks and service marks of other companies that are the property of their respective owners.
This site and its contents are provided solely for personal, noncommercial use, including the online purchase of the merchandise depicted, and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, noncommercial use only. You agree not to reproduce, retransmit, photocopy, distribute, disseminate, sell, publish, broadcast or circulate the information received through the Websites to anyone without the express prior written consent of Zachz INC. No right, title or interest in any such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part. You agree to indemnify and hold harmless Zachz INC and their respective affiliates, officers, directors, employees, agents, distributors, vendors and other representatives from and against any and all third party claims, demands, liabilities, costs or expenses (including reasonable attorneys’ fees) resulting from your breach of any of the General Terms and Conditions.
Information and Product Display
We make every effort to provide the most recent, accurate and reliable information and images on the Websites. However, there may be times when information displayed on the Websites may contain incomplete data, typographical errors, inaccuracies or outdated information (for example, when an item featured on the Website is no longer available). This includes our attempt to accurately depict the products offered on this site. Zachz INC makes no warranties as to the accuracy, completeness or timeliness of the information accessible via this website. Any errors are unintentional, and we apologize if erroneous information is reflected in product pricing or availability, or if such erroneous information affects your individual order in any way. Zachz INC reserves the right to correct errors and update product and other information at any time. Of course, we will make every effort to provide you with current prices at the time you place your order.
We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it and, in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in U.S. dollars.
Testimonials and reviews
All of our testimonials and reviews are true, reflect the opinions and experiences of real users of LiveOutproducts.com’s products, and are submitted voluntarily by customers. If you would like to submit a testimonial or review to LiveOutproducts.com, you agree that it becomes the exclusive property of Zachz INC, which includes the right to reproduce, edit, and/or publish the testimonial or review which may include your name or initials and city/state/country of residence. Some customers who have submitted reviews or testimonials in the past may have received free or discounted products or services as a thank you in appreciation for the time they invested in writing or recording their testimonials or reviews. Zachz INC is under no obligation to do so.
Links to Other Sites
Zachz INC makes no representations or warranties about any other Website you may access through the Websites. If there is a link to another Website, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.
We make every commercially reasonable effort to secure our site from interruptions, errors, defects, viruses, and other harmful elements, however, we cannot warrant that the Websites will operate uninterrupted, error-free or without defects, or that the Websites or their servers will be free of viruses or other harmful elements. As a visitor to the Websites, your access is undertaken at your own risk. As such, we are not liable for any damages related to your accessing or inability to access the Websites, even if Zachz INC knew or should have known of the potential for such damages.
UNLESS SPECIFICALLY NOTED, THIS SITE, ITS CONTENT OR THE INFORMATION AVAILABLE ON OR THROUGH IT IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Zachz INC and their respective affiliates and third party service providers shall not be liable for any damages of any kind, including but not limited to, special, indirect or consequential damages related to your use of this site.
Please note that the above disclaimer does not apply to products you may purchase through this site. Warranties and return rights concerning such products are governed by terms and conditions provided elsewhere in this site.
Choice of Law
If any disputes arise between us regarding your use of this Zachz INC website (the “Website”), such disputes shall be resolved according to the laws of the State of Pennsylvania, without regard to the principles thereof regarding conflicts of law.
If you have a dispute concerning any aspect of the General Terms and Conditions, the Website or your purchase, use or return of merchandise, you should first contact customer support on our Website at http://www.LiveOutproducts.com/contact or by calling 215-395-6362.
Any message you send to us via e-mail, postcard, letter, voice mail or other transmission relating to your use of this site, other than an actual order for merchandise, shall be and remain LiveOutProducts’ property, and Zachz INC shall not be limited in any way in its use, whether promotional, commercial or otherwise. However, we will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and e-mails on file for promotional and marketing purposes, but we are not required to, and do not, retain every such message.
Zachz INC, 11 Shallcross Pass, Logan Township, NJ 08085 in conjunction with its third party service providers, operates this Web site.
Terms and Conditions of Sale
Receipt of an electronic or any other form of order confirmation does not signify order acceptance, nor does it constitute confirmation of our offer to sell. LiveOutproducts.com and Zachz INC reserve the right to accept or decline your order for any reason.
All orders placed will be subject to screening by our credit and fraud avoidance department. We reserve the right to require additional information or verifications before accepting any order.
If any of the personal information necessary to fill your order changes after your order is placed with us (i.e, billing address, shipping address, or phone numbers), you are obligated to contact us with these changes. We reserve the right to assess a return shipment fee on any orders returned to us because you provided incorrect information. It is your responsibility to retain all records of your purchase in the event that it may be needed in the future.
If we are unable to bill you for your order after you received shipment and you do not contact us, your account may be sent to a collection agency. You are responsible for any and all collection fees associated with your account, in addition to accrued interest at the maximum allowable rate permitted by law. If your account has been sent to collections, please contact [email protected] to make payment arrangements.
We are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase.
Companies that reproduce, publish, distribute, market, or sell similar products are expressly prohibited from using, receiving information from, or ordering from the LiveOutproducts.com web site.